Privacy Policy

1. Introduction

Renshok Software Solutions (“Renshok”, “we”, “our”, “us”) is an AI-first software engineering company headquartered in Motihari, Bihar, India. We provide enterprise-grade software development, cloud architecture, and digital transformation services to clients in India and globally.

We are committed to responsible data handling, transparency, and the protection of privacy rights of every individual whose data we process. This Privacy Policy applies to all personal data collected through our website (https://www.renshok.com), our services, client engagements, and recruitment activities.

This policy is prepared in accordance with the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, the Digital Personal Data Protection Act, 2023, and relevant principles of the EU General Data Protection Regulation (GDPR).

2. Data Controller Information

Renshok Software Solutions acts as Data Controller for personal data collected from website visitors, prospective clients, and job applicants, and as Data Processor where processing data on behalf of clients under a service agreement.

3. Categories of Data We Collect

We collect and process four categories of data depending on your interaction with us:

4. Lawful Basis for Processing

We process personal data only where a lawful basis exists, including:

• Consent — where you have provided explicit consent, such as by submitting a form. Consent may be withdrawn at any time.
• Contractual Necessity — where processing is required to perform or prepare for a contract with you.
• Legitimate Interests — for improving website performance, security, and recruitment activities, where not overridden by your rights.
• Legal Obligation — where required to comply with applicable Indian or international law.

5. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries, contact requests, and consultation submissions
• Delivering contracted software development, cloud, and digital services
• Managing ongoing client engagements including updates and delivery
• Analysing and improving website performance and user experience
• Processing and evaluating job applications and recruitment enquiries
• Ensuring compliance with applicable legal and regulatory obligations
• Monitoring and maintaining the security of our systems and services

We do not use personal data for unsolicited marketing. We do not sell, rent, trade, or disclose personal data to third parties for commercial purposes.

6. Data Sharing & Third Parties

We may disclose data to the following categories of third parties on a need-to-know basis:

• Cloud infrastructure and hosting providers (for service delivery and data storage)
• Payment processors (only transactional data necessary to complete billing)
• Communication and collaboration tools used internally or with clients
• Legal, regulatory, or governmental authorities where required by applicable law
• Professional advisers (legal, accounting, audit) bound by confidentiality obligations

All third-party service providers are contractually obligated to implement appropriate security measures and process data solely on our instructions.

7. International Data Transfers

Renshok is headquartered in India and primarily processes data within India. Where data is transferred outside India, appropriate safeguards are in place, including contractual clauses imposing equivalent data protection standards, compliance with DPDP Act cross-border provisions, and GDPR obligations for EU-based clients.

8. Data Security Measures

We implement robust technical and organisational security measures, including:

• Secure, access-controlled server environments
• Encrypted communications enforced via SSL/TLS protocols
• Role-based access controls — only authorised personnel access project-specific data
• Periodic security assessments and infrastructure reviews
• Secure credential management practices for client system access

“No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.”

9. Data Retention

We retain personal data only for as long as necessary, based on:

• Duration of the client contract or active service engagement
• Statutory obligations under Indian tax, accounting, and corporate law
• Legal proceedings, dispute resolution, or regulatory investigation requirements
• Legitimate operational needs such as warranty support or post-project maintenance

Upon expiry of the retention period, personal data is securely deleted or anonymised. Clients may request deletion of their data at any time by contacting us at hello@renshok.com.

10. Your Rights

Depending on your jurisdiction, you hold specific rights with respect to your personal data:

To exercise any of the above rights, submit a written request to hello@renshok.com. We will respond within 30 days of receiving a valid request.

11. Grievance Redressal Mechanism

In accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian intermediary guidelines, Renshok has designated a Grievance Officer to address concerns regarding personal data processing.

12. Cookies Policy

Our website uses cookies and similar tracking technologies. The types of cookies we may use include:

• Essential Cookies — necessary for the website to function correctly. Cannot be disabled without impacting functionality.
• Analytics Cookies — used to understand how visitors interact with the website. Data is collected in aggregate and anonymised.
• Preference Cookies — store user preferences such as theme selection to improve return visit experience.

You may disable cookies through your browser settings. We do not use cookies for third-party advertising.

13. Children's Privacy

Our services are designed exclusively for businesses, professionals, and adults. We do not intentionally collect, process, or store personal data from individuals under the age of 18.

If you believe we may have inadvertently collected data from a minor, please notify us at hello@renshok.com and we will promptly delete such data.

14. Changes to This Policy

Renshok reserves the right to update this Privacy Policy at any time. All revisions will be published on this page with an updated Effective Date. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Information

For questions or requests relating to this Privacy Policy or the processing of your personal data, please contact us: