Terms of Service

1. Introduction and Acceptance of Terms

Renshok Software Solutions (“Renshok”, “we”, “our”, “us”) is an AI-first software engineering company registered in India, providing enterprise-grade technology solutions to clients in India and internationally.

By accessing or using our website at https://www.renshok.com, or by engaging us for any service, you (“Client”, “you”, “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

• These Terms apply to all website visitors, prospective clients, and engaged clients.
• Specific project engagements are additionally governed by separate written proposals, Statements of Work (SOW), or service agreements.
• Where a conflict exists between a signed project agreement and these Terms, the signed agreement shall prevail.
• If you do not agree to these Terms, you must discontinue use of our website and services.

2. Scope of Services

Renshok Software Solutions provides professional technology services including, but not limited to:

• Custom Software Development
• Website Design & Development
• AI & Automation Solutions
• Cloud Architecture & Hosting Services
• Mobile Application Development
• IT Consulting & Strategy
• E-commerce Development
• Maintenance & Technical Support

The specific scope, deliverables, and pricing for each engagement are defined in a mutually agreed and signed proposal, Statement of Work, or contract.

3. Engagement & Project Agreements

All engagements with Renshok are formalised through written documentation:

• No project work commences without written confirmation of scope, timeline, and commercial terms.
• Project scope is defined in a signed proposal, Statement of Work (SOW), or engagement letter.
• Timelines are estimates unless explicitly stated as contractually fixed in the signed agreement.
• Any modification to agreed scope must be submitted as a formal written change request and approved by both parties prior to implementation.
• Approved change requests may result in revised timelines and additional charges, communicated in writing before execution.

4. Client Obligations

By engaging Renshok, the Client agrees to:

• Provide accurate, complete, and timely information required for project execution.
• Supply all necessary content, materials, credentials, and third-party access within agreed timelines.
• Review deliverables and provide written approvals or feedback within the timeframes specified in the project agreement.
• Ensure all instructions, materials, and data provided to Renshok are lawful and do not infringe any third-party rights.
• Make payments in accordance with the agreed payment schedule.
• Designate an authorised representative to facilitate communication and decisions throughout the engagement.

Project delays caused by the Client’s failure to provide timely feedback, content, or approvals may result in revised delivery timelines. Renshok shall not be held liable for such delays.

5. Fees, Payments & Taxes

• Service fees are as documented in the agreed proposal, quotation, or invoice issued by Renshok.
• Payment terms — including advance payments, milestones, or post-delivery billing — are specified in the engagement agreement.
• Overdue invoices may attract a late payment charge as specified in the engagement agreement.
• Renshok reserves the right to suspend active project work where payments remain overdue for more than 7 calendar days without mutual agreement.
• All fees are subject to applicable Indian taxes, including Goods and Services Tax (GST), indicated on invoices as required by law.
• Fees paid are non-refundable unless expressly agreed otherwise in writing.
• For international clients, currency and payment method will be agreed upon prior to engagement commencement.

6. Intellectual Property Rights

Intellectual property rights arising from engagements are governed as follows:

7. Confidentiality

Both parties acknowledge that during the course of an engagement, each may receive access to Confidential Information of the other party, including technical data, software code, business processes, financial information, client data, and project documentation.

• Each party agrees to maintain confidentiality using at least the same degree of care applied to its own confidential information.
• Confidential Information shall not be disclosed to third parties without prior written consent, except as required for project execution.
• Confidentiality obligations survive termination of the engagement for a period of three (3) years, or as specified in a signed NDA.
• Exceptions apply where disclosure is required by applicable law, court order, or regulatory authority.

8. Data Protection & Security

Renshok handles all personal and client data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

• Renshok implements industry-standard security practices throughout the software development lifecycle.
• Access to client data and systems is restricted to authorised Renshok personnel on a strict need-to-know basis.
• The Client is solely responsible for ensuring that any personal data, content, or materials provided to Renshok are lawfully collected and transferred.
• Renshok shall not be liable for any claim, fine, or regulatory action arising from unlawful data provided by the Client.

9. Third-Party Services & Integrations

Projects delivered by Renshok may involve integration of third-party platforms, APIs, services, or tools.

• Renshok shall not be liable for service outages, data loss, policy changes, or discontinuation of third-party platforms.
• Use of third-party services is subject to the respective third party’s own terms, licences, and privacy policies.
• Where third-party services incur additional costs (e.g., API subscriptions, cloud hosting fees), these will be communicated to and borne by the Client as agreed.

10. Service Availability & Support

• Renshok does not provide an unconditional guarantee of uninterrupted uptime for websites, applications, or hosted services.
• Scheduled maintenance, infrastructure updates, or circumstances beyond our control may temporarily affect service availability.
• Ongoing technical support, maintenance retainers, or SLAs are governed by separate written support agreements and are not included in standard project delivery terms.
• Post-delivery bug fixes for issues attributable to Renshok’s development work are addressed during the warranty period specified in the project agreement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Renshok shall not be liable for:

• Indirect, incidental, special, or consequential damages of any nature
• Loss of revenue, profit, business, contracts, data, or anticipated savings
• Damages resulting from third-party service failures, outages, or policy changes
• Damages arising from the Client’s misuse, modification, or unlawful use of deliverables
• Losses attributable to Client delays, incomplete information, or failure to meet obligations

Liability Cap: In all cases, Renshok’s total cumulative liability shall not exceed the total fees actually paid by the Client for the specific service or project giving rise to the claim, in the twelve (12) months immediately preceding the event.

12. Indemnification

The Client agrees to defend, indemnify, and hold harmless Renshok Software Solutions, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, fines, or legal expenses arising from or related to:

• The Client’s unlawful or unauthorised use of deliverables or services
• Materials, content, or data provided by the Client that infringe any third-party intellectual property, privacy, or other rights
• The Client’s violation of applicable laws, regulations, or these Terms
• Claims by end-users of the Client’s products or services built using Renshok’s deliverables

13. Termination

Either party may terminate an engagement under the following circumstances:

• Material breach of the project agreement or these Terms, where such breach remains uncured for 14 calendar days after written notice.
• Non-payment of invoices in accordance with agreed payment terms.
• Mutual written agreement between both parties to conclude the engagement.
• Insolvency, dissolution, or cessation of business operations by either party.

Upon termination: all outstanding payments for work completed up to the termination date become immediately due. Renshok will provide completed deliverables upon receipt of outstanding payment. Confidentiality obligations survive termination and remain in full effect.

14. Force Majeure

Renshok shall not be liable for any failure or delay in performance where the failure or delay arises from causes beyond its reasonable control, including:

• Natural disasters, floods, earthquakes, or other acts of nature
• Government actions, regulations, sanctions, or legal orders
• Internet infrastructure failures, cyberattacks, or widespread platform outages
• Pandemics, epidemics, or public health emergencies
• Power failures or telecommunications disruptions

In the event of a force majeure, Renshok will notify the Client promptly and both parties will work in good faith to agree on a revised timeline or equitable resolution.

15. Governing Law & Jurisdiction

These Terms of Service and any disputes arising from or related to them shall be governed exclusively by the laws of the Republic of India.

• Subject matter jurisdiction for disputes shall vest in the competent courts of Bihar, India.
• Both parties agree to attempt resolution of any dispute through good-faith mutual negotiation before initiating formal legal proceedings.
• Where mutual negotiation fails, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996 of India, if both parties mutually agree in writing.

16. International Clients

The following provisions apply to engagements with clients outside India:

• These Terms are governed by Indian law regardless of the Client’s country of residence or registration.
• The Client is solely responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction.
• Cross-border payments and transactions are subject to applicable regulations under the Foreign Exchange Management Act (FEMA), 1999.
• Renshok makes no representation that its services or deliverables comply with the laws of any jurisdiction outside India.

17. Modifications to Terms

Renshok reserves the right to update, modify, or revise these Terms of Service at any time.

• All revisions will be published on this page with an updated Effective Date.
• Your continued use of our website or services after posting of revised Terms constitutes your acceptance of those revisions.
• Where changes are material and affect active project engagements, Renshok will make reasonable efforts to communicate them in advance.

18. Contact Information

For questions or concerns relating to these Terms of Service, please contact us: